Your personal information is secure…

This information is provided to help you understand how we protect your privacy and the way we manage your personal information.

Northwest Windshields Key Privacy Values and Policy

These key things are the foundation of our Privacy Policy:

Securing your information is a priority: One of our top priorities is to secure our customer’s, franchisee’s, employees, service providers and product vendors personal information. We have in place and regularly review our security systems to protect against unauthorized information access.
Privacy is a shared responsibility: You have placed trust in us to keep you safe through quality auto glass repairs and replacements. You also have the right to feel confident that we are managing your personal and account information responsibly.
There is a benefit in using information responsibly: Information is important for properly serving your needs and providing consistent quality in the work we do for you.
There is a balance shared between privacy and information flow: We must meet expectations for privacy while still managing information in conducting our business and serving you. To fulfill your requests, provide products and services and to administer and update accounts, information must be shared.

Policy

We have one Privacy Policy. This Policy applies to all customers, franchisees, employees, service providers and product vendors that have an affiliation with Northwest Windshields. Having one Privacy Policy makes it easy to understand and convenient for people to make an informed choice about the management of their personal information.

Information covered by this Policy. Our policy applies to all personally identifiable information about you that is obtained by Northwest Windshields or at northwestwindshields.com in connection with providing products or services for collaborative, business, personal, family or household purposes (“personal information”). Our Policy will continue to cover information we may collect about you during the course of our relationship as well as after the relationship has ended.

How we collect personal information

We rely on many sources of information to understand your needs and in serving you. We collect personal information from:

Information you voluntarily provide: This applies to information you provide in person, by telephone or fax, by US mail, by Email, or on the “Request a Free Quote”, “Customer Questionnaire”, and “Contact Us” portions of our website at www.northwestwindshields.com.
Information provided by your insurance company or an insurance glass network: When you file an insurance claim to have auto glass work done, the insurance agent, company or a “third party administrator” that they may employ all provide us with personal information.
Your transactions with Northwest Windshields Corporate Office, one of our franchisees or technicians: Consumer reporting agencies, and other sources, in connection with providing a financial product, credit report or background check.

How we use personal information

We may use your contact and personal non-public information to service your account, provide auto glass services to you, to communicate with you about the work we do, to confirm insurance information related to your glass work, to obtain your view on the quality of our service. We may also use your contact information from time to time to offer you promotional opportunities. To insurance agents, we may use your contact information from time to time to provide news related to your relationship with us or to offer Continuing Education training opportunities. If you do not wish to be contacted about new products or services, you may “opt out” by contacting us via the information on our “Contact Us” page at www.northwestwindshields.com.

Information shared within the Northwest Windshields Family

We may share personal information among different entities within the Northwest Windshields Family. The types of entities within the Northwest Windshields Family that may receive personal information include our corporate office, franchisees and employees.

How we keep your information secure

Information security is one of our highest priorities. This priority is emphasized by employee training, an internal information handling policy, this Privacy Policy and the Non-Disclosure and privacy agreements we sign with franchisees, external suppliers and vendors. Employees who violate our policies regarding disclosure of privacy information are subject to disciplinary action, up to and including termination of employment and legal action, pursuant to Northwest Windshields Handbook, section 112. We safeguard information by regularly reviewing security standards to guard against unauthorized access to personal information. We limit access to personal information about you to those employees who need to know that information to provide products or auto glass service to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to protect your information.

Other Information Sharing

We may also share personal information about you with companies or other organizations outside the Northwest Windshields Family as required or permitted by law. For example, we may share personal information to protect against fraud, respond to a subpoena or to service your account.

If you have questions regarding Northwest Windshields Privacy Policy or need additional information, please contact the Northwest Windshields Marketing Department at PO Box 1670, The Dalles, Oregon 97058, Phone (541) 296-2414